Same great products, new service provider

Welcome to Sparkletts^®!

I am delighted to have you as one of our valued customers. Whether it's service for your home, office or both, we are excited to be your new beverage provider.

At Sparkletts, we're more than great water. With a full offering of preferred bottled water, coffee, tea and water filtration products, we're complete refreshment and convenience. From the first sip to the last drop, our beverage delivery service is designed to simplify your life.

We are absolutely committed to your satisfaction. If there is any way our team can improve your experience, please don't hesitate to reach out to us at 800-728-5707 or customerservice@primowater.com. We welcome your feedback.

Sincerely,

Dave Muscato, President
Primo Water North America

Letter from Mountain Valley of Los Angeles President

Welcome Letter

Select a Question

You have questions? We have answers.

If you have questions about your service or your transition to Sparkletts^® delivery, please see the list of Frequently Asked
Questions. You can scroll down to read them all or click on those that interest you.

What Happens Next?

Effective October 12, 2020, all of the beverage deliveries you've been receiving from Mountain Valley of Los Angeles will be provided by Sparkletts^®. Below is information to help you through this transition.

Continued Great Service

We will continue to deliver Mountain Valley products as well as an array of new bottled water, coffee and water filtration products and equipment.

Delivery Schedule

Your delivery day and delivery frequency may change, and a new delivery person may be assigned to your route. To view your new delivery schedule, go to sparkletts.com and create your online account.

Invoices & Account Number

Our invoices are aligned with our delivery cycle, so you will receive one invoice every 28 days. You will also receive a new customer account number. This number can be found on your welcome letter, welcome email or your Sparkletts invoice. Please refer to this number when setting up your online account or communicating with our Customer Care team.

Paperless Billing

Go green and save money! If you sign up to receive electronic invoices, it will help you avoid the fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices with Mountain Valley of Los Angeles, you will continue to receive eInvoices from Sparkletts.

Payment Methods

If you are currently signed up and enjoying the convenience of AutoPay with Mountain Valley of Los Angeles, your billing information has been automatically transferred to us. If you are not already signed up for AutoPay, consider simplifying your billing routine with recurring payments using ACH, a debit or credit card. You can also pay your bill by mail, online, using the MyWater+ app or by calling us at 800-728-5707.

Why Use the My Water+ App?

Download the MyWater+ app to easily pay your bill and communicate with us about your account. You can view, change or skip your upcoming deliveries and recurring orders, and search and shop for new products.

How does delivery service work?

Your delivery service is scheduled for every two weeks or every four weeks, and we offer two types of service:

Standing Order service means we always deliver the exact quantity of products you specify – you get the same order at every delivery. In other words, regardless of the number of empty 2.5-, 3- or 5-gallon bottles you leave out for us, we'll leave you the full number of water bottles and other products you've specified in your order, every time.

Replenish Order service means we'll replace the number of empty 2.5-, 3- or 5-gallon bottles you leave out with full bottles. If you forget to leave out your empty bottles for us, we'll leave you full bottles based on your average order. The same goes for other products in your order – we'll leave you product quantities based on your average order.

How do I set up my account?

Want to check your delivery schedule, change your order or sign up for paperless billing? The easiest way to manage your account is online. All you need to get started is your Sparkletts^® account number located on your Welcome letter, Welcome email or invoice.

Pay Your Bill

Manage Deliveries

Add or Change Products

How does billing work?

Invoices

Our invoices are aligned with our delivery cycle. You will receive one invoice every 28 days.

Paperless Billing

If you are already receiving electronic invoices from Mountain Valley of Los Angeles, you will continue to receive them from Sparkletts. To avoid the $4 fee charged for processing and mailing paper invoices, be sure to sign up for eInvoice. We waive this fee for the first 90 days.

Many Ways to Pay

You can pay your bill online, using our MyWater+ app, by mail, or by calling Customer Care at 800-728-5707.

Download W-9 for business accounts

How can I sign up for AutoPay?

If you are already signed up for AutoPay with Mountain Valley of Los Angeles, your billing information has been automatically transferred to us.

If you are not already signed up for AutoPay, consider simplifying your billing routine with this service by setting up recurring payments using ACH, a debit or credit card. An email will be sent to you when your invoice is ready for processing and your payment will automatically be applied.

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 800-728-5707.

View your scheduled deliveries for the next three months.

Please use the last eight digits when referencing your account.

See your previous balance and payments posted since your last invoice.

This amount is based on the monthly U.S. average on-road diesel price as published by the U.S. Department of Energy. Learn more

See totals for various products and transactions.

Pay your invoice by mail, online or by calling Customer Care at 800-728-5707. We accept Visa, Master Card, Discover, and American Express

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 800-728-5707.

Upcoming Delivery Dates – View your scheduled deliveries for the next three months.

Customer Account Number – Use this number when referencing your account.

Promotions – Register online to view our latest monthly promotions.

Summary – See your previous balance and payments posted since your last invoice.

Energy Surcharge –This amount is based on the monthly U.S. average on-road diesel price as published by the U.S. Department of Energy. Learn more

Will I be charged for bottle deposits?

A refundable bottle deposit for 2.5-, 3- and 5-gallon bottles will apply. This charge will be credited to your account as each empty bottle is returned.

What's an energy surcharge?

Like many delivery companies, we may apply a variable energy surcharge each billing period based on the price of fuel and other petroleum-based products we use in our business.

Learn more

Will I have a new delivery person?

As we make this transition, it may be necessary to make changes to current service routes, and you may have a new delivery person. It is our goal to deliver the same level of service excellence you've come to expect.

Will my product choices or pricing change?

Your pricing will not change at this time– you'll be billed the same amount as before.

We will continue to deliver Mountain Valley bottled water products plus a full offering of Sparkletts^® bottled waters, coffee, tea, premium waters and water filtration products.

In terms of product mix, we'll do our best to maintain the same assortment. If we feel a change in product choices or pricing is necessary, we'll let you know about the change by letter or email. We'll also offer a recommendation for a replacement product that we think you'll enjoy just as much.

Will my product choices or pricing change?

I still need help. What do I do?

We're happy to assist you and answer your questions. You can always speak to your delivery person when he or she stops by, or you can leave a note for your delivery person on your empty bottles. You can also reach us through any of the options below.

Online

800-728-5707

Monday - Friday,
9:00 am - 4:30 pm PST

Mobile App

How do I order other beverages and services?

We have many great beverage brands and options for you. In addition to bottled water, we also deliver coffee, tea, water filtration services and more. We serve homes and offices, so selection varies based on your account type.

If you need to stock up or are having a party, it's easy to increase or change your order. Or if you'd like to try something new, we have lots of refreshing choices for you.

Explore what's available for you
Or call us at 800-728-5707
Monday - Friday,
9:00 am - 4:30 pm PST

Customer subject to CA CASH REFUND or applicable state bottle deposits on free and purchased cases.

How do I order other beverages and services?

800-201-6218

You have questions? We have answers.

What Happens Next?

Why Use the My Water+ App?

How does delivery service work?

How do I set up my account?

How does billing work?

Invoices

Paperless Billing

Many Ways to Pay

How can I sign up for AutoPay?

How do I read my invoice?

How do I read my invoice?

Will I be charged for bottle deposits?

What's an energy surcharge?

Will I have a new delivery person?

Will my product choices or pricing change?

I still need help. What do I do?

How do I order other beverages and services?